Frequently asked questions
Find clear answers to the most common questions about HostSBC, RTC ONE, and our business communication solutions. Our team is available if you need further assistance.
Have Questions About Our Solutions?
Find clear answers about HostSBC, RTC ONE, pricing, and integrations. If you need more details, our team is here to help
General & Commercial Questions
1. What is HostSBC?
HostSBC is a cloud communications solutions provider delivering scalable, carrier-grade voice services for businesses, service providers, and resellers worldwide.
Our solutions help organizations modernize, manage, and monetize real-time communications.
2. Is HostSBC a telecom carrier?
HostSBC operates as a technology and services provider, connecting customers to global voice infrastructure through certified carrier partnerships.
This model ensures flexibility, reliability, and global reach without traditional carrier limitations.
3. Where is HostSBC located?
HostSBC is headquartered in Miami, Florida (USA), with network points of presence and operational support centers serving customers across the Americas, Europe, and other regions.
4. Who are HostSBC solutions designed for?
Our solutions are built for:
- Enterprises managing internal communications
- IT and telecom service providers
- System integrators and MSPs
- Businesses reselling voice services to their own customers
RTC ONE Platform
1. What is RTC ONE?
RTC ONE is HostSBC’s cloud-based Real-Time Communications platform.
It centralizes SIP trunking, phone numbers, Microsoft Teams integration, voice traffic, and customer management into a single management environment.
2. What does RTC mean?
RTC stands for Real-Time Communications, referring to voice and communication services delivered instantly over cloud-based infrastructure.
3. Do I need hardware to use RTC ONE?
No. RTC ONE is fully cloud-based.
You only need an internet connection and compatible endpoints such as IP phones, softphones, mobile devices, or Microsoft Teams.
4. Can RTC ONE be white-labeled?
Yes. Dedicated RTC ONE platforms can be fully white-labeled, including your own domain, branding, logo, and visual identity.
5. Can RTC ONE be used for resale?
Yes. RTC ONE is designed for multi-tenant and resale business models.
You can create customers, assign services, control usage, and manage profitability from one platform.
6. Can I control usage and costs?
Yes. RTC ONE provides real-time visibility into voice usage, routing, and consumed minutes per customer or service, enabling full operational and cost control.
Microsoft Teams Integration
1. What is Microsoft Teams voice integration?
Microsoft Teams integration enables PSTN calling directly from Microsoft Teams using HostSBC’s voice infrastructure.
2. What licenses are required for Microsoft Teams calling?
You will need the appropriate Microsoft license, such as Microsoft Teams Phone Standard or Microsoft 365 E5, along with global admin access.
3. Will this affect my existing PBX or Teams setup?
No. The integration is non-intrusive and preserves your existing PBX and Teams configuration.
4. Can I keep my current phone numbers?
Yes. Existing phone numbers can be retained and routed through your PBX or SIP environment.
5. Is Microsoft Teams integration suitable for remote teams?
Yes. It is ideal for remote and hybrid work environments, enabling enterprise-grade calling from anywhere.
6. Is Microsoft Teams available worldwide?
Yes. Microsoft Teams is available globally and supports all Office 365 languages.
SIP Trunking
1. What is SIP Trunking?
SIP Trunking replaces traditional phone lines with secure, cloud-based voice connectivity over the internet using SIP protocol.
2. Does SIP Trunking work with RTC ONE?
Yes. SIP Trunking is natively managed through RTC ONE, allowing centralized configuration, monitoring, and scaling.
3. Is SIP Trunking compatible with my existing PBX?
Yes. SIP Trunking is compatible with most SIP-based IP-PBX systems, softswitches, and cloud PBXs.
4. Can SIP capacity be scaled easily?
Yes. Capacity can be increased or reduced on demand without physical installations or service interruptions.
5. Can I bring my own carriers or providers?
Yes. Bring-your-own-provider (BYOC) options are supported on dedicated RTC ONE platforms.
Phone Numbers & Voice Services
1. What are Phone Numbers & Business Voice Services?
These services allow you to provision, manage, and assign local and international phone numbers while enabling inbound and outbound voice traffic.
2. Can I resell phone numbers to my customers?
Yes. Phone numbers can be resold and assigned per customer, location, or service according to your commercial model.
3. Can I control voice traffic consumed by my customers?
Yes. RTC ONE provides real-time tracking and control of voice usage and consumed minutes per customer.
4. In which countries are phone numbers available?
Phone numbers are available in over 110 countries, subject to local regulations and documentation requirements.
5. Are numbers managed from the same platform?
Yes. Phone numbers, SIP Trunking, and voice services are all managed centrally from RTC ONE.
Pricing, Billing & Payments
1. How does HostSBC pricing work?
HostSBC uses a flexible, hybrid pricing model combining platform access with usage-based components.
2. Are there minimums or long-term commitments?
Dedicated RTC ONE platforms require a minimum commitment. Specific terms and pricing are discussed during the sales process.
3. Is pricing usage-based?
Yes. Voice traffic and certain services are billed based on actual consumption.
4. Can pricing support resale margins?
Yes. RTC ONE is designed to support resale models, allowing you to define margins and customer pricing.
5. Is billing transparent?
Yes. RTC ONE provides detailed reporting and visibility into usage and consumption.
6. What payment methods are supported?
HostSBC operates on a prepaid model and supports credit cards, debit cards, bank transfers, and selected payment providers, depending on region and configuration.
7. Can I receive online payments from my customers?
Yes. RTC ONE can integrate with payment gateways such as Stripe, PayPal, Authorize.net, and others via API.
Trials, Onboarding & Support
1. Do you offer a free trial?
HostSBC uses a flexible, hybrid pricing model combining platform access with usage-based components.
2. How do I get started?
To begin, complete the contact or demo request form. A HostSBC representative will guide you through platform setup and activation.
3. Do you provide onboarding assistance?
Yes. Our team supports onboarding, configuration, and initial deployment to ensure a smooth launch.
4. Is technical support available?
Yes. HostSBC provides expert technical support to assist with ongoing operations and growth.